FAQ
Q: How long does it take to process my order?
A: All orders are processed within 3–5 business days (Monday–Friday).
Q: What shipping options are available?
A: We offer three shipping options:
- Economy Shipping: 6–10 business days (Monday–Friday)
- Standard Shipping: 6–7 business days (Monday–Friday)
- Express Shipping: Coming soon
Q: How long will it take to receive my order?
A: Total delivery time = Handling Time + Shipping Time.
- Economy Shipping: 9–15 business days
- Standard Shipping: 9–12 business days
Q: What shipping carriers do you use?
A: We partner with USPS and UPS for reliable delivery.
Q: Where do you ship?
A: We currently ship within the USA only.
Q: How much does shipping cost?
A:
- Economy Shipping: $4.90 (0–5 lb), $14.90 (5.01–75 lb)
- Standard Shipping: $6.90 (0–5 lb), $19.90 (5.01–75 lb)
- Free Shipping: Orders over $75.01
Q: What is the order cut-off time?
A: Orders placed before 12:00 AM (GMT-06:00 CST) are processed the same day.
Q: How can I track my order?
A: Once shipped, you will receive an email with your tracking number and link.
Q: Will I be notified when my order is delivered?
A: Yes, we will send you an email notification once your package is delivered.
Q: What is your return policy?
A: You can request a return within 30 days of delivery if the item is unused, in original packaging, and in the same condition as received.
Q: How do I start a return?
A: Send an email to support@throwbackparadise.com with the subject line “Return Request”. Include your order number, item(s) to return, and reason.
Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping costs, unless the item is defective or incorrect.
Q: Do you charge a restocking fee?
A: No, we do not charge any restocking fees.
Q: What items cannot be returned?
A:
- Customized or personalized products
- Used or damaged items not in original condition
- Items returned after 30 days
Q: What if my item is defective or damaged?
A: Please contact us within 10 days of delivery. We’ll arrange a replacement or refund.
Q: How long does it take to get my refund?
A: Refunds are issued to the original payment method within 10 business days after we receive and inspect your return.
Q: Do you offer exchanges?
A: We don’t process direct exchanges. The fastest way is to return your item and place a new order.
Q: Can I cancel my order?
A: Yes, you can cancel within 24 hours of purchase by contacting our support team. If your order has already shipped, please follow our return process.
Q: What payment methods do you accept?
A: We accept: Amazon, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa, ELO, JCB, Union Pay
Contact Us
Store Name: Throwback Paradise
Trade Name: Throwback Paradise LLC
Tax Permit: 3-20981-7923-0
SOS File Number: 0805841492
Business Address: 5900 Balcones Dr, Suite 100, Austin, TX 78731, USA
Email: support@throwbackparadise.com
Phone: +1 (512) 265-5617
Business Hours: Monday – Friday, 9:00 AM – 4:00 PM (GMT-06:00 CST)
Order Cut-off Time: 12:00 AM (GMT-06:00 CST)